IT Technician

Role Overview

• Troubleshoot and resolve advanced hardware, software, operating system, printer, mobile device, and network connectivity issues.
• Provide onsite and remote technical support for employees, contractors, and vendors across operational and administrative areas.
• Support and administer user accounts, group memberships, permissions, and device management within Active Directory, Microsoft 365, and Microsoft Intune environments.
• Deploy, configure, image, maintain, and replace desktops, laptops, tablets, mobile devices, and related peripherals.
• Assist with management and support of Microsoft Intune policies, endpoint compliance, device enrollment, and software deployments.
• Support conference room technology, audiovisual systems, printers, and site communication systems.
• Perform field support work in office, plant, shop, and mining environments as required.
• Troubleshoot basic network connectivity issues including switches, wireless access points, cabling, and patching.
• Maintain accurate documentation of incidents, troubleshooting activities, inventory records, asset assignments, and technical procedures.
• Monitor ticket queues and prioritize work activities based on operational impact and business priorities.
• Escalate complex incidents and infrastructure issues to senior IT personnel or vendors as required.
• Assist with onboarding and offboarding processes including equipment provisioning, account setup, and access management.
• Participate in IT projects including infrastructure upgrades, hardware refreshes, deployments, and continuous improvement initiatives.
• Follow company safety standards, cybersecurity requirements, and IT operational procedures.
• Comply with all company safety policies, MSHA regulations, and site access requirements.
• Maintain clean and organized IT storage, workspaces, and equipment staging areas.
• Perform other incidental and related duties as required and assigned.

Requirements

• High school diploma or equivalent required.
• Valid driver’s license required.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 environments.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and peripheral hardware.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced operational environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Ability to work independently as well as collaboratively within a team environment.
• Ability to safely work in industrial and mining environments when required.
• Strong organizational skills and attention to detail.

Tech Stack

• Cyber Security

Benefits

• Competitive Annual Bonus Program
• Relocation available for certain positions
• Full benefits on day 1 (medical, vision, dental, employee assistance program, Teladoc service)
• 6% dollar-for-dollar employer match to 401k or Roth, immediate vesting
• Bus service from Lovelock, Fallon, and Winnemucca
• Travel pay for those outside of bus service