Engagement Manager

Role Overview

• Act as the senior client-facing point of accountability for all assigned engagements, managing relationships from programme level through to individual workstream sponsors.
• Lead engagement planning, mobilisation, and delivery oversight across data, AI, and digital transformation projects, applying appropriate methodology and governance frameworks.
• Maintain project controls including RAID logs, change control, status reporting, and financial tracking; provide early-warning escalations to senior leadership where required.
• Support the commercial health of engagements — forecasting revenue, monitoring margin, managing scope variations, and collaborating with account teams on renewals and extensions.
• Drive stakeholder management plans; communicate programme status, risks, and decisions with clarity to both client and internal audiences, escalating appropriately.
• Manage and influence cross-functional teams including internal delivery squads, third-party vendors, and client-side resources on a matrix management basis.
• Ensure smooth sales-to-delivery handover, working closely with Solutions Architects and Account Managers to validate scope, resource plans, and commercial structures before mobilisation.
• Contribute to Colibri's delivery practice — identifying improvement opportunities, sharing lessons learned, and helping to evolve engagement management standards and tooling.
• Support business development activities including contributing to proposals, Statements of Work, and client presentations as the delivery authority.
• Ensure timely and accurate revenue recognition in collaboration with finance, maintaining discipline around milestone achievement, purchase orders, and invoicing.
• Act as cultural ambassadors — both externally with clients and internally across our delivery teams. The way an EM shows up directly shapes how our people feel and how our clients experience Colibri.

Requirements

• A minimum of 5 years in a client-facing professional services delivery role within an MSP or digital consultancy environment.
• Proven track record of managing multiple concurrent, complex programmes across data and/or AI domains.
• Demonstrable experience delivering AI or ML-enabled products and services to enterprise clients.
• Strong proficiency with Agile tooling: Jira, Azure DevOps, GitHub/GitLab.
• Exceptional stakeholder management and negotiation skills, with experience engaging and influencing at C-suite level.
• Strong commercial acumen across budgeting, forecasting, margin management, and change control.
• Client Partnership — Builds deep, trust-based relationships with client stakeholders; acts as a proactive, credible, and accountable delivery partner throughout the engagement lifecycle.
• Influential Communication — Communicates complex delivery topics clearly and persuasively to technical and non-technical audiences at all levels, including written and verbal executive reporting.
• Resilience & Adaptability — Thrives in ambiguous, fast-changing environments; maintains effectiveness, composure, and positive team culture under sustained pressure.

Tech Stack

• Azure

Benefits

• Remote-first working with flexibility around client needs
• Projects with global brands & public sector leaders, working on real-world impact.
• Exclusive access to AWS & Databricks certifications, training, and partner tools.
• A collaborative culture of technical excellence and continuous learning.
• Private health insurance.
• Competitive salary and long-term growth opportunities.