Veterinary Relationship Manager – Strategic Accounts

Role Overview

• Primarily virtual engagement with customers; up to 40% travel for field visits, meetings, and training required in CA and AZ.
• Serve as the primary sales contact for regionally assigned SA Groups accounts, nurturing long-term relationships and driving overall business growth.
• Identify customer needs, pain points, and opportunities to optimize adoption of existing solutions and introduce new offerings.
• Build action plans for customers who are at risk.
• Conduct in-person and virtual meetings to reinforce partnership value and uncover growth opportunities.
• Partner with SAEs and CGAs to assess account potential, align on strategic priorities, and execute activation and pull-through strategies to ensure contract compliance.
• Drive or participate in Quarterly Business Reviews (QBRs) to communicate progress and strategic initiatives.
• Drive revenue and net gross profit growth through solution adoption and compliance improvement.
• Generate leads, prospect opportunities, and close solution sales within assigned designated territory.
• Drive campaign execution on a quarterly basis to ensure goals are being met.
• Maintain accurate data and updates in Salesforce (SFDC) for account management and pipeline tracking to ensure you are working enough leads to make your quarterly compensation and budget goals.
• Act as a customer liaison for onboarding and implementation processes, ensuring seamless transitions and positive customer experiences.
• Leverage internal resources and content to deliver engagement activities such as clinic level business reviews, webinars and optimization initiatives.
• Analyze internal reports to identify growth opportunities and guide sales efforts. Provide feedback to marketing, product development, and operations teams to inform strategy and improve customer outcomes.

Requirements

• Bachelor’s degree in Business, Communications, or related field preferred; equivalent experience accepted.
• 4+ years of experience in sales, account management, or similar roles within the veterinary or healthcare industry.
• Proven ability to meet or exceed sales goals and manage strategic relationships.
• Track record of driving revenue growth and customer retention.
• Strong communication, negotiation, persuasion and collaboration skills.
• Keen sense of emotional intelligence, problem-solving, and consultative selling.
• Solid understanding of veterinary workflows, practice management systems, and compliance is preferred.
• Proficiency in CRM tools (Salesforce preferred) and data analytics.
• Ability to adapt in fast-paced environments and resolve business challenges effectively and self-sufficiently.

Tech Stack

• SFDC

Benefits

• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan