Operational Excellence Lead

Role Overview

• Regularly visit multiple customer sites to observe operations and gather frontline feedback
• Document and communicate site observations and recommendations
• Communicate site performance insights to leadership to support upsell or additional deployments
• Diagnose recurring problems (operational, integration, install/configuration, human/process issues) and surface root causes rather than just performing quick fixes
• Coordinate and influence site stakeholders (operators, maintenance, customer facility managers) to get persistent issues resolved and improve how the overall system performs and is perceived
• Work with internal teams (ops, maintenance, sales/CS, engineering) to prioritize and drive long‑term corrective actions and improvements
• Monitor system adoption and usage at sites; identify training needs and process improvements to eliminate gaps that reduce utility
• Support “hypercare” / post‑go‑live stabilization and act as a bridge between sales/implementation and site operations
• Escalate and help shape follow-on efforts to turn satisfied sites into references and pipeline growth opportunities
• Be the customer’s advocate, highly visible when in their facility and listening to all levels of people at the facilities.

Requirements

• Bachelor’s degree in supply chain management, business administration, engineering, operations management, or a related field with a minimum of 5 years of relevant experience, or 12+ years of relevant experience instead of a degree
• Hands-on project experience in warehouse automation, material handling, system integration, robotics, manufacturing equipment, industrial automation, or closely related industry
• Experience working with project BOMs, technical purchasing requirements, supplier lead times, custom parts, equipment, subcontracted scope, or installation labor
• Ability to establish meaningful metrics, ensure project plans support those targets, and track and measure progress and outcomes
• Practical commissioning/controls experience — enough technical literacy to quickly read the lay‑of‑the‑land and identify whether issues are install, controls/programming, or process related
• Strong interpersonal, communication, and influencing skills; able to effectively navigate organizational dynamics and persuade stakeholders without creating friction
• Demonstrated ability to communicate clearly and collaborate closely with internal stakeholders and suppliers in a fast-paced, evolving project environment
• Problem-solving mindset focused on root cause analysis rather than repeatedly masking symptoms
• Ability to quickly assess complex systems and prioritize which issues materially impact performance or perception
• Operational empathy and change management skills: understanding of operator/maintenance turnover, training gaps, and how to increase adoption.

Benefits

• Travel Requirement: 50% domestically and internationally
• Work in both office and warehouse/manufacturing environments
• Must be able to sit, stand, bend and lift up to 20 lbs.
• Ability to work extended hours as required by project deliveries