Desktop Support Engineer, L1
Orlando, Florida, United States of America
Full Time
3 hours ago
$21 - $26 USD
No Visa Sponsorship
Key skills
AndroidAzureMacOSServiceNowActive Directory
About this role
Role Overview
- Provide support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system.
- Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.
- Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities.
- Technician will receive ticket escalations, direct end-user escalations, and participate as instructed in the Help Desk call queue.
Requirements
- 2-5 years of Help Desk support experience
- 1-3 years of prior Customer Service experience
- Experience with providing technical assistance over the phone and customer facing interactions.
- Able to multi-task by working on multiple open tickets simultaneously.
- Experienced in working in a fast-paced environment with multiple priorities and projects.
- Able to investigate, analyze and troubleshoot customer issues.
- Comfortable making decisions on issue resolution without supervision.
- Demonstrates excellent verbal and written skills.
- Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement.
- Windows/MacOS imaging and configuration
- Proficient in at least three of the following: Windows Operating system 10/11, MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project), Email support – Exchange/O365 Administration, Azure/EntraID Active Directory Administration, Autopilot/Intune experience is a nice to have, but not a requirement.
- Basic network support: Understanding of domain/corporate IT environment PC/Laptop setup, Basic knowledge of network technologies (LAN, WAN, wireless), VPN clients (Cisco, SonicWall, Fortinet, etc.).
- Computer hardware support: Troubleshoot issues with laptops, desktops, and thin clients, USB device support and other peripherals.
- Printer support: Setup/install local, wireless, and network printers, Troubleshoot hardware printer issues.
- Mobile device support: Setup and troubleshoot issue with iPhone, Windows Mobile, Android, etc. Install and troubleshoot broadband wireless devices and software.
Tech Stack
- Android
- Azure
- MacOS
- ServiceNow
Benefits
- Job Benefits not specified