Own the day-to-day execution of digital programs across email campaigns, in-app engagement, community, and customer education
Build and manage automated email campaigns that guide customers through onboarding, activation, and ongoing adoption milestones
Identify at-risk accounts using health score signals and deploy targeted risk intervention sequences
Monitor campaign performance (open rates, click-through, conversion) and continuously optimize messaging and timing
Design and launch in-app guides, product tours, tooltips, and banners that drive feature discovery and usage
Own day-to-day strategy and management of Momentus' online customer community platform
Create new customer learning content including quick-start tutorials, how-to videos, and structured learning courses

2–3 years of experience in Customer Success, Marketing Operations, or a digital/tech-touch CS function
Hands-on experience with email automation platforms (e.g., Gainsight, Totango, HubSpot, Marketo, or similar)
Familiarity with in-app engagement tools such as Pendo, Appcues, or Intercom
Experience managing or contributing to an online customer community platform (e.g., Higher Logic, Vanilla, Khoros, or similar)
Strong project management skills
Data-driven mindset: comfortable pulling reports, interpreting campaign metrics, and using insights to drive results
Clear, concise written communication

Digital Customer Success Specialist

Key skills