Compliance Manager

Role Overview

• Oversee the daily operations, workload management, and performance of the Compliance Department, including State Compliance, Regulatory Affairs, and Licensing functions across all business areas of the insurance lifecycle.
• Manage and develop compliance supervisors, analysts, licensing personnel, and regulatory affairs staff, including coaching, accountability, quality review, and professional development.
• Monitor and interpret changes in insurance laws, regulations, bulletins, enforcement trends, market conduct expectations, and operational compliance requirements across multiple jurisdictions.
• Lead operational implementation of regulatory changes and ensure business processes, workflows, forms, communications, and operational procedures remain compliant with applicable regulatory requirements.
• Identify operational inconsistencies, process gaps, or regulatory exposures and develop standardized procedures, workflows, departmental expectations, reporting standards, and compliance controls across compliance functions.
• Partner with leadership and cross-functional stakeholders to provide operational compliance guidance, regulatory interpretation, and risk-based recommendations related to business initiatives and operational changes.
• Assist Compliance leadership in developing scalable compliance frameworks, departmental structures, governance processes, reporting standards, and long-term program initiatives.
• Serve as an escalation point for complex compliance matters, operational concerns, and cross-functional compliance initiatives while exercising sound judgment regarding matters requiring escalation to Compliance leadership.
• Support and participate in regulatory interactions, examinations, audits, and compliance-related meetings in coordination with Compliance leadership.
• Lead departmental process improvement initiatives and operational enhancement efforts to support organizational growth, efficiency, and regulatory readiness.
• Participate in broader enterprise initiatives and cross-functional projects outside the immediate compliance space, depending on business needs.

Requirements

• Bachelor’s degree in Business, Legal Studies, Risk Management, Insurance, or a related field OR 8–10+ years of experience in insurance compliance, regulatory affairs, operational auditing, licensing, market conduct, or other regulated insurance environments.
• Minimum 4+ years of leadership, supervisory, or management experience within compliance, regulatory affairs, licensing, operational governance, audit, or insurance operations functions.
• Extensive working knowledge of state insurance regulations, market conduct standards, licensing requirements, operational compliance expectations, consumer protection requirements, and insurance regulatory frameworks across multiple jurisdictions and departments.
• Demonstrated experience overseeing or supporting regulatory affairs functions, complaint handling operations, DOI interactions, market conduct exams, data calls, licensing operations, operational audits, and enterprise compliance programs.
• Proven ability to independently assess operational risk exposure, interpret complex or ambiguous regulatory requirements, identify operational impacts, and develop practical compliant solutions across multiple business areas.
• Strong analytical, investigative, organizational, and problem-solving skills with the ability to manage highly sensitive or complex compliance matters in a fast-paced environment.
• Strong written communication and presentation skills with the ability to clearly communicate regulatory expectations, operational impacts, compliance risks, and recommendations to leadership and cross-functional stakeholders.
• Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, and Teams; experience with Power BI, reporting tools, workflow management systems, or compliance tracking platforms preferred.
• Professional designations such as CPCU®, AINS®, IRES, ARC, or other compliance, audit, or insurance-related certifications strongly preferred.

Benefits

• Health insurance
• Retirement plans
• Flexible work arrangements
• Professional development