Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution.
Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals.
Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules.
Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness.
Establish a consistent CX AI communication 'drumbeat' and roadmap to ensure regional and global teams are proficient in evolving AI capabilities.
Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives.
Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field.
Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness.

Experience in AI Enablement and demonstrates curiosity about AI tools and emerging technologies to drive scale and productivity across the organization.
Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years.
Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities.
Experience in enablement program management with a focus on business analysis and driving operational excellence.
Experience with change management and a track record of successfully aligning diverse, cross-functional stakeholders.

CX Enablement Partner, AI

Key skills