Performance Manager

Role Overview

• Responsible for external client retention by applying extensive knowledge in vAuto Provision, Conquest, Stockwave, and KBB Instant Cash Offer.
• Effectively manage the progress and results of each account assigned within their portfolio.
• Build and develop strong working relationships with customers from Dealer/owner/Decision Maker, management and others as needed.
• Engage in needs assessment reviews to understand client opportunities and develop strategic plans of actions addressing the identified needs.
• Identify key barriers and core problems with their client’s situations preventing them from meeting business objectives.
• Maintain relationships with clients through regular onsite visits and/or virtual screenshare engagements.
• Oversee the account launch process ensuring all accounts/groups are effectively ‘launched’ utilizing applicable resources to ensure customer success.
• Work with ‘at risk’ clients, determine action plan to turnaround and retain the relationship.
• Generate additional business/revenue by harvesting existing accounts for additional stores and product upsells.

Requirements

• Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
• The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
• Safe drivers needed; valid driver's license required.
• At least 7 years of retail automotive management experience as a General Manager, General Sales Manager, Used Car Manager, Preowned Director, or similar capacity.
• Experience directly managing preowned operations.
• Highly motivated self-starter capable of working remote independently part of a remote based team.
• Ability to operate with considerable latitude and minimal guidance to resolve complex situations.
• Outstanding relationship management capabilities.
• Strong communication and interpersonal skills.
• Ability to effectively work with all levels at automotive dealership or dealer group.
• Ability to articulate/communicate in a way that retains audience engagement.
• Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption.
• Client focus and excellent customer service skills/approach.
• Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.
• Proficiency in using Customer Relationship Management Systems and other automotive management systems.
• Technically savvy and proficient in Microsoft Office.

Benefits

• A competitive salary and top-notch bonus/incentive plans.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.