Serve as the primary owner of SRA’s PSA platform and related operational processes, driving data integrity, process consistency, resource visibility, and continuous improvement across the organization.
Manage and mentor one direct report, including prioritization, coaching, and performance feedback.
Establish operational standards and governance for PSA usage across the organization.
Drive operational maturity and process optimization initiatives related to project delivery and staffing.
Lead PSA enhancement initiatives, integrations, and automation efforts.
Identify operational risks, inefficiencies, and data quality issues and implement corrective actions.
Act as a subject-matter expert for SRA’s Professional Services Automation (PSA) software, currently BigTime (formerly Projector) including but not limited to set-up, permissions, reporting, and the like.
Support delivery teams (both consultants and internal project managers) on proper use of PSA software including conducting training others in best practices.

5+ years’ project, program, or operations management experience in any industry.
Outstanding attention to detail and critical thinking ability.
Outstanding organizational and project management skills.
Excellent communication skills and responsiveness.
Experience with Microsoft Office suite.
Experience leading operational process improvements.
Comfortable learning and working with new technologies.

Work with Experts: Robust internal training program, plus Company-paid external training. SRA recognizes the value of professional development for employees. Therefore, we encourage our employees to pursue continuing education and role-specific training. Every SRA employee is eligible to attend one training per year paid for by SRA.
Mental Health Services: SRA has partnered with BetterHelp to provide SRA employees with free mental health support. BetterHelp connects individuals with licensed therapists for chat, video, and phone sessions.
Generous medical, dental, and vision benefits at different price points.
Company-paid disability and life insurance.
Company 401(k) plan including annual 3% safe harbor contribution.
Free patient advocacy service that helps find care providers and resolve insurance queries.
Free financial advising.
Generous parental leave, sick leave, and vacation policies.
Possibility to work remotely or with a flexible schedule when needed and approved.
Company-paid cell phone with discounted accessories.
1-2-3 Give Program: 1. SRA will give $1,000 to a charity of your choice. 2. If you give an additional amount (up to $1,000), then 3. SRA will match that amount up to $1,000.
Other discounted, employee-paid benefits including pet insurance, legal support, and voluntary life insurance.

(Subject to change)

Manager, Project Operations – PSA

Key skills