Monitor the network across IP and transmission platforms (including xWDM), as well as underlying infrastructure (sites, owned and leased fiber)
Act on alarms indicating both service-impacting and potential service-impacting issues
Initiate and perform troubleshooting of faults and outages across relevant platforms
Resolve incidents at first line whenever possible, minimizing escalation to second-level support
Take full ownership of incidents and drive them to resolution and restoration
Collaborate with third-party providers (hardware vendors, field support, network providers) during troubleshooting
Ensure accurate and timely documentation during and after incident resolution
Maintain clear and structured communication with internal and external stakeholders during major incidents
Track SLA commitments, follow up on progress, and coordinate resolution across teams
Prepare root cause analysis and outage reports
Act as a SPOC during planned maintenance and outages
Configure and contribute to the development of NOC monitoring tools and processes
Collaborate with internal teams to improve troubleshooting and information sharing

3–5+ years of experience in a Network Operations Center (NOC) or similar environment
Strong technical expertise in network troubleshooting across IP and/or transmission platforms
Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies
CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience
Hands-on experience with network monitoring tools, incident handling, and fault management
Experience working with Linux/Windows environments
Strong communication skills and ability to collaborate with internal teams and external providers
Experience in documenting incidents and maintaining clear technical reporting
Nice-to-haves skills:
Experience with scripting (Python or Bash)
Telecom industry background (TELCO)
Experience configuring or improving NOC monitoring tools
Experience working in an international environment

Continuous learning and career growth opportunities
Professional training and English/Spanish language classes
Comprehensive medical insurance
Mental health support
Specialized benefits program with compensation for fitness activities, hobbies, pet care, and more
Flexible working hours
Inclusive and supportive culture

NOC Engineer

Key skills