Key skills
Communication
About this role
Role Overview
- Administer client unemployment accounts ensuring accurate tax rate assignment by the states
- Act as a point of contact for both clients and state agencies
- Accurately produce and verify system generated client letters, rate projections, tax rate notices, and annual reports
- Investigate and resolve state debit/credit notices and miscellaneous documents
- Update the client database and serve as a liaison between clients, state agencies, and field operations
- Comprehend and complete Change of Status (COS) forms and lay-off/claims impact studies
- Complete unemployment and withholding registration and transfer paperwork for 1-2 assigned states
Requirements
- An Associate’s degree or equivalent experience in a customer-facing role within a professional office environment (e.g. corporate customer service, help desk, etc.)
- Bachelor’s degree or equivalent experience in tax planning and with verification of tax rates preferred
- Understanding of a Quarterly Contribution Report (QCR) and how it is used
- Excellent written and verbal communication skills
- Proficiency with Windows and Microsoft Office PC applications, including Word, Excel, and Outlook
- Strong aptitude for mathematics
- Ability to comprehend technical information
- Exceptional customer service skills
- Experience in maintaining data and spreadsheets
Benefits
- comprehensive compensation and healthcare packages
- 401k matching
- paid time off
- organizational growth potential through our online learning platform with guided career tracks