Retainer Management Team Manager

Role Overview

• Manage a team of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants
• Provide regular coaching, feedback, and career development support
• Own day-to-day operational health of the Retainer Management program
• Develop, maintain, and continuously improve team processes and documentation
• Serve as the primary escalation point for complex, sensitive customer situations
• Act as a key liaison between the Retainer Management team and internal stakeholders
• Identify and support cross-sell and upsell opportunities in partnership with Sales

Requirements

• Meaningful experience in people management capabilities
• Directly managed a team and owned the full employee lifecycle
• Experience overseeing customer relationship management programs
• Working knowledge of cybersecurity services or incident response operations
• Ability to build trust and maintain positive working relationships across teams
• Strong written and verbal communication skills
• Strong organizational skills and ability to manage competing priorities
• Proactive, solutions-oriented mindset with problems resolution abilities

Tech Stack

• Cyber Security

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe