Proactively seek out and identify needed system enhancements
Point of contact for business stakeholders around prioritization, coordination, and escalation of projects and enhancements
Analyze existing business processes and system configurations to identify gaps
Gather and document business requirements from end users as well as supporting the prioritization process.
Review best practices and elicit information regarding feature roadmap with vendors
Design solutions to optimize processes and user experience
Present to-be solutions to business stakeholders using formal design documentation, flowcharts, and example use case scenarios
Provide developers with well defined user stories and acceptance criteria to ensure customizations are implemented according to business stakeholder requirements
Ensure system modifications adhere to the change control processes and compliance policies
Know when the best solution may not be a change in system design
Planning, execution and documentation of testing phases as required.
Support monthly release management
Communicate system changes to broader user audience in advance so they understand the change and how to use it prior to implementation
Develop documentation to support end-user training and knowledge transfer within the team
Resolve L2 support tickets as assigned and within established service level objectives
Escalate issues to vendor technical support as appropriate
Answer user questions and direct them to training materials

B.S. or B.A. degree in BIS, Computer Science or related field
Minimum of 5+ years of experience working as a Business Systems Analyst supporting Sales/Sales Operations, Support or Federal stakeholders
Salesforce Administrator, Sales Cloud Consultant, or Service Cloud Consultant certification
Demonstrated experience developing business requirements documentation, user stories and user acceptance test scripts
Subject matter expertise working with Sales and/or Sales Operations teams with a firm understanding of demand generation, pipeline management, forecasting, and/or quote-to-cash processes
Experience with diagramming tools to develop process flow charts and user experience mock ups (LucidChart, Visio, Omnigraffle)
Proficiency with G-Suite or MS Office (word processing, spreadsheets, and presentations)
Familiarity with Agile project management and development lifecycle processes
Ability to adjust and set priorities to meet deadlines
Strong verbal communication skills, including presentation skills
Ability to work effectively in a professional manner
Strong customer service orientation.

Senior Systems Analyst, Salesforce

Key skills