Key skills
Leadership
About this role
Role Overview
- Leading Problem Management processes, including conducting Root Cause Analysis for all major problems.
- Providing strong leadership to meet agreed service levels and adhere to relevant procedures.
- Building trusted relationships with customers and Datacom teams.
- Leading planning workshops with technical delivery teams to identify and resolve technical problems.
- Understanding customer requirements and assessing solutioning options for stakeholders.
Requirements
- Requires Australian Citizenship and Eligibility to obtain a NV1 Clearance.
- Detailed understanding of a wide range of technologies.
- At least 5 years’ experience in a Problem Manager Role or similar.
- Experience in an IT managed service environment.
- Solid understanding of ITIL Foundation.