Integration Support Engineer

Role Overview

• As an Integration Support Engineer, you’ll play a pivotal role in delivering secure, high-performing, and scalable technical integrations that directly enhance the experience of our clients and partners.
• You’ll take ownership of both implementation and ongoing support of our B2B integrations—enabling financial institutions to connect, transact, and innovate with confidence.
• Deliver Secure, Scalable Integrations: Design and implement integration solutions that meet partner and client needs, aligning with industry best practices and IntraFi’s architectural standards.
• Drive Partner Success: Work proactively with partner IT teams to understand their goals, troubleshoot issues, and implement secure connections using protocols such as SFTP, HTTPS, and REST APIs.
• Lead on SSO Solutions: Design, deploy, and maintain Single Sign-On capabilities using Ping Identity, enhancing both user experience and security posture.
• Champion Internal Improvements: Collaborate across departments to evolve and refine integration tools, documentation, and workflows—improving efficiency and clarity for both internal and external users.
• Influence Product Roadmaps: Advocate for integration features that meet evolving partner needs, contributing to the technical strategy with insight and initiative.
• Respond with Confidence: Participate in an on-call rotation and lead the resolution of high-severity technical incidents with calm and expertise.
• Communicate with Impact: Translate complex technical topics into clear language for technical and non-technical audiences, maintaining strong, solution-oriented communication with clients and colleagues.
• Balance Speed with Risk: Make thoughtful decisions in real time, weighing urgency against potential trade-offs in performance, security, and user impact.

Requirements

• Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
• Intermediate-level experience with platform architecture, REST APIs, encryption and key management.
• Working knowledge of IAM protocols (SAML, OAuth, OIDC), networking protocols, and common SSO and FTP solutions.
• Proven ability to troubleshoot across multiple connected platforms and guide projects to completion with minimal oversight.
• An analytical mindset for synthesizing complex data and designing targeted solutions.
• Strong oral and written communication skills to effectively collaborate with internal teams and external IT departments.
• Ability to document solutions clearly and train peers as needed.
• Customer-first orientation with a commitment to security and service.
• Comfortable navigating ambiguity and juggling multiple high-impact priorities simultaneously.
• Bachelor’s degree (Computer Science or related field preferred)
• 2–5 years of experience in integration engineering, technical support, or a related role

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance