Counterparty Risk Program Manager

Role Overview

• Lead and oversee the Counterpart Risk Management program for clients with whom LoanCare has a potential or existing contract relationship, including affiliates.
• Ensure compliance with ERM policies, risk appetite, applicable regulatory requirements, including NYDFS, CFPB, OCC, Federal Reserve, and FDIC, as well as client expectations.
• Manage day to day departmental activities to ensure successful implementation and ongoing execution of a regulatory compliant counterparty risk program.
• Ensure all client due diligence activities are completed in accordance with LoanCare control standards.
• Identify, assess, and escalate client related risks and issues as appropriate.
• Coordinate and facilitate meetings with operational departments to communicate findings, risks, and remediation plans.
• Analyse regulatory requirements and service provider activities to ensure program governance remains aligned.
• Maintain accurate and complete data within applicable systems to support data integrity, ongoing monitoring, regulatory examinations, audits, and client and investor due diligence requests.
• Develop and maintain professional working relationships with vendors, clients, internal teams, and industry partners.
• Develop, monitor, and report Counterparty Risk metrics to include KPIs, KRIs, and emerging risks.
• Coordinate change management activities across Counterparty Risk teams including Third-Party Risk Management and Sourcing/Procurement.
• Prepare and deliver management reporting on all aspects of the Counterparty Risk program, including monthly status reporting.
• Provide training, guidance, and mentorship to junior staff.
• Serve as backup and escalation support for junior staff as needed.
• Request, develop, update, review, test, finalize, approve, and maintain department policies and procedures, process flows, templates and training materials.
• Escalates non-compliance with regulation, policies and procedures for review and risk acceptance when necessary.
• Support regulatory exams, audits, ratings agency reviews, investor inquiries, and client requests by gathering documentation and drafting responses.
• Stay current on industry trends, regulatory changes, and agency guidance (e.g., CFPB, OCC, HUD) that impact clients and the organization.
• Maintain comprehensive knowledge of and adherence to all applicable investor, government, client, and LoanCare policies, procedures, and requirements.
• Recommend enhancements to processes, procedures, controls, and governance to strengthen risk management effectiveness.
• All other duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Bachelor’s Degree in business or related field.
• An equivalent combination of education and related work experience may be accepted in lieu of a degree.
• 10+ years of experience in Counterparty, Third Party Risk Management or Vendor Management, preferably within mortgage servicing or mortgage banking.
• Advanced knowledge of regulatory requirements governing service provider management, including OCC, Federal Reserve, FDIC, NYDFS, and CFBP.
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Advanced knowledge of SharePoint.
• Strong verbal and written communication skills.
• Strong analytical, critical thinking, and problem-solving abilities.
• Excellent time management and organizational skills.
• Demonstrated ability to identify overlap and alignment among internal policies and procedures, client requirements and state and federal regulatory requirements.
• Ability to prioritize effectively in a resource constrained environment.
• Proven ability to multitask in a fast paced, high visibility environment.
• Ability to work independently and collaboratively within a team.
• Self-motivated with strong initiative, attention to detail, and ownership mindset.

Benefits

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.