Perform complex Accounts Receivable invoicing activities, including processing invoice uploads, adjustments, and credit memo applications in Oracle
Manage and prioritize work from Shared Inbox, ensuring timely processing, proper documentation, and adherence to SLAs
Research and resolve invoice discrepancies, customer issues, and reconciliation variances across multiple systems
Load and process billing files and ensure successful interface into Oracle, including review of interface reports and follow-up on exceptions
Perform and review credit memo applications, invoice adjustments, and manual billing corrections to ensure accurate account balances
Support monthly and periodic processes such as small balance write-offs and aging-related activities, including preparation, validation, and approvals
Analyze clarification trends and develop reporting to identify training and process improvement opportunities
Review and maintain customer account data, including Internal vs. External classifications, collector assignments, and account setups, ensuring accuracy, data integrity, and alignment with organizational guidelines
Actively pursue process improvements and drive automation, standardization, and efficiency initiatives
Partner with cross-functional teams (Customer Service, Operations, IT, and Accounting) to resolve issues and enhance invoicing processes
Support audit and SOX compliance activities by maintaining documentation, responding to audit requests, and ensuring processes align with internal control requirements
Requirements
Bachelor’s degree or equivalent combination of education and experience
3+ years of related accounting or financial analysis experience, preferably in Accounts Receivable, invoicing, or revenue operations
Works under minimal supervision
Relies on experience and judgment to plan and accomplish goals
Exercises a high degree of creativity and latitude in problem-solving and decision-making
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Problem Solving
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Demonstrates a conceptual understanding of accounting and finance principals and the ability to apply them to the duties described above
Strong computer skills including all applications in Microsoft Office
Experience facilitating meetings with high level cross functional teams
Experience with mainframe system, Oracle preferred
Experience with SharePoint and workflow tools preferred