Support the Senior Director in the day-to-day operating rhythm of the Office of Independent Pharmacy Affairs (cadences, decision logs, action tracking, and stakeholder follow-ups)
Lead priority initiatives and workstreams from problem definition through implementation including stakeholder alignment, governance readouts, decision/issue escalation, and tracking
Own and continuously improve core intake, routing, escalation, and service processes supporting independent pharmacy (including correspondence and provider-facing inquiries) to drive speed, consistency, and transparency
With the Senior Director, coordinate enterprise-wide internal teams that touch independent pharmacy to ensure alignment, accountability, and on-time execution across interdependent initiatives
Define, maintain, and socialize process documentation (RACI, SOPs, playbooks, and communication templates) and support change management for new or updated workflows
Partner with analytics and business owners to translate business questions into data requirements, develop KPIs, and enable recurring reporting (dashboards, scorecards, and insights) that support internal accountability and decision-making
Synthesize internal and external feedback, performance trends, and market signals into clear, compelling recommendations for leadership using data-based storytelling and concise executive communications
Manage complex projects and initiatives across multiple channels including workplans, milestone tracking, risk/issue management, and stakeholder communications
Develop high-quality materials to support leadership and governance forums (presentations, written analyses, financial or operational summaries) and prepare content for internal and external audiences as needed
Build and maintain a strong network of internal and external partners to advance strategic priorities and remove execution barriers
Directly engage with independent pharmacy providers and external partners as needed to inform strategy, improve service experiences, and validate operational approaches
Requirements
Bachelors degree in Finance, Business, Economics, Engineering, Marketing, Analytics, or related field
5+ years of experience in healthcare analytics, business strategy, and/or operating model enablement with demonstrated business impact
Demonstrated ability to design, implement, and improve cross-functional processes (intake/routing, governance, issue management, service workflows) with strong attention to controls and follow-through
Strong data proficiency and comfort working with large/ambiguous datasets; advanced Excel required
Experience with Power BI (or similar BI tools) and querying/analysis tools (e.g., SQL, SAS, R, or Python) preferred
Proven ability to translate analyses into clear narratives and executive-ready recommendations (data-based storytelling, concise writing, and presentation development)
Excellent communication and stakeholder management skills; able to influence across enterprise teams and tailor messaging for senior leadership and external partners
Demonstrated project/program management experience leading cross-functional initiatives; familiarity with common PM tools and methods (workplans, RAID logs, dependency management)
Ability to travel up to two times per month on average.