Staff Engineer II – ServiceNow Developer
Phoenix, Texas, United States of America
Full Time
2 hours ago
Visa Sponsor
Key skills
AzureITSMServiceNowAzure DevOpsLeadershipStrategic PlanningCommunication
About this role
Role Overview
- lead strategic planning for technical solutions
- design reliable engineering practices
- maintain technical documentation
- develop, configure, and maintain ServiceNow ITSM applications to streamline and optimize service delivery processes
- manage the ServiceNow ITAM applications to track and manage IT assets throughout their lifecycle
- leverage ServiceNow ITOM applications to monitor and manage the health and performance of IT services and infrastructure
- maintain and optimize the ServiceNow CMDB to ensure accurate and up-to-date configuration data
- manage relationships between configuration items and ensure data integrity
- manage the entire lifecycle of a threat, from detection to resolution
- automate the prioritization, grouping, and patching of vulnerabilities
Requirements
- 7+ years of related experience in IT App Support, IT Development, IT Networking, or similar field
- ServiceNow Certified Application Developer preferred
- Bachelor's degree in related field required
- Previous leadership experience preferred
- ServiceNow Certified System Administrator (CSA) preferred
- Certified Application Developer (CAD) preferred
- Intermediate to advanced knowledge of general Financial Services or Banking is preferred
- Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
- Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
- Advanced ability to see the big picture and align projects with organizational goals
- Capable of leading and motivating cross-functional teams
- Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
- Proficient in governance patterns tied to intake, technical reviews and architectural compliance
- Advanced speaking and writing communication skills
- May require up to 25% travel
Tech Stack
- Azure
- ITSM
- ServiceNow
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program