The Director Escrow has responsibility for one or more escrow administration functions including property tax, insurance, loss draft, HOA, private and government mortgage insurance, escrow analysis and associated vendor oversight.
Provide guidance and leadership for Supervisors, Managers, and staff level employees.
Leads and mentors supervisory staff and team in process improvement methodologies, develops and reinforces their skills and effectiveness.
Plans and directs operational policies, objectives, and initiatives.
Develops policies, procedures, and workflow documents for operational processes in order to ensure optimization and compliance with established standards and regulations.
Ensures that appropriate control and illogical condition reporting is in place for all critical tasks.
Analyze monthly performance and evaluate any deficiencies in performance.
Manage and allocate staff to functional tasks within the group based on priorities and work volumes.
Delivers regular performance updates to senior leaders across the company.
Serves in regulator, investor, and client-facing roles to address escrow related topics.
Performs related duties as assigned by management.

Bachelor’s degree and/or the equivalent practical work experience required.
8+ years mortgage servicing experience.
Minimum of 6 years directly managing escrow administration functions.
Prior experience required directly managing employees or indirectly managing team projects.
Strong organizational, communication and leadership skills.
A demonstrated ability to manage operational activities using data to drive decision making.
Must be familiar with compliance in RESPA, flood regulations and the Homeowner's Protection Act.
A demonstrated ability to train and motivate employees.

Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program
dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)

Director – Escrow

Key skills