Business Analyst – Operational Controls

Role Overview

• Design, document, and maintain operational controls that mitigate risk across AdminAdvantage processes.
• Assess control effectiveness and identify gaps, breakdowns, or emerging risks.
• Support control remediation activities and track issues through resolution.
• Ensure controls are embedded into operational processes rather than operating as standalone activities.
• Analyze control results and exceptions to identify trends, root causes, and improvement opportunities.
• Ensure reporting is accurate, timely, and actionable for operational leaders.
• Partner with stakeholders to continuously improve control measurement and visibility.
• Support and monitor automation tools and system-based controls to ensure they are functioning as intended.
• Perform data validation, reconciliations, and reasonableness checks to ensure control outputs are reliable.
• Act as a trusted partner to AdminAdvantage operations teams, helping them understand control expectations and outcomes.

Requirements

• Strong experience in operational controls, operational risk, or control monitoring within business operations.
• Proven ability to build and interpret control reporting and operational metrics.
• Strong analytical skills with hands-on experience validating and reconciling data.
• Experience partnering closely with operations teams to support execution and issue resolution.
• Solid business analysis skills including requirements gathering, process mapping, and impact analysis.
• Comfort working with systems, automation tools, and datasets.
• Excellent communication skills, with the ability to explain control outcomes to both technical and non-technical audiences.
• Ability to work through ambiguity and manage competing priorities in an operational environment.

Benefits

• Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short
• and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.