Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met
Educate and update staff on changes relevant to their roles, policies, and procedures
Manage supplies by ordering within budget guidelines and departmental needs
Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies
Provide leadership and support to patient services staff, including training and orientation
Create and adjust staff schedules for optimal efficiency and patient throughput
Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits
Ensure accurate patient registration, including demographic, insurance, and financial information
Verify insurance coverage and financial responsibility, explain obligations to patients
Deliver exceptional customer service, including greeting patients, answering inquiries, and scheduling appointments

High school diploma or GED
Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry)
Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards
Effective leadership and team-building skills
Strong communication and interpersonal abilities
Analytical and problem-solving skills
Technical proficiency with healthcare systems, including EPIC, insurance verification tools, patient liability estimation, Microsoft Office, and related technologies
Knowledge of medical terminology, insurance processes, and regulatory compliance, including HIPAA and applicable state/federal requirements
Ability to collaborate effectively with physicians, clinical teams, and patients

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short
and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Patient Access Operations Coordinator

Key skills