Lead the transformation of legacy Word-based contract templates into structured clause libraries within Icertis
Design, standardize, and govern clause libraries, fallback language, and template structures to support automated contract generation
Collaborate with CLM and CIO teams to configure and enable document generation within Icertis
Partner with Offering Managers to develop and maintain offering-aligned contract templates
Work with the CLM team to define and govern metadata standards and taxonomies to enable reporting, compliance, and automation
Act as the Legal Department’s focal point for the design, implementation, and continuous optimization of Kyndryl’s contracting framework
Enhance the legal intake and workflow management system (Checkbox) for commercial requests
Drive integration between Checkbox, Icertis, and upstream GTM/sales systems
Use data insights, metrics, and user feedback to continuously improve workflow efficiency and user experience
Lead initiatives to improve contract negotiation efficiency, consistency, and cycle time
Evaluate and support adoption of AI-enabled contract review and redlining tools
Monitor adoption, compliance, and performance of contracting frameworks and tools

4+ years of experience in legal operations, contract operations, legal technology, or technical program management, working in-house or with a law firm.
2+ years of experience with CLM platforms (Icertis strongly preferred)
Strong understanding of contract structures, clause libraries, and risk allocation frameworks
Experience translating legal concepts into scalable processes, templates, or systems
Demonstrated ability to work cross-functionally in a global, matrixed environment

Legal Operations Manager, Commercial

Key skills