Facilitate knowledge transfer (KT) from delivery teams into L4 Support, AMS, and PS organizations.
Partner with L4, AMS, and PS teams to ensure readiness for post‑transition support.
Own the development and maintenance of technical documentation for internal teams to support ongoing operations.
Assist in creation and maintenance of client-facing documentation.
Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios.
Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution.
Lead triage efforts for pre and post-go-live issues and coordinate with cross-functional teams.
Assist with client cases, providing subject matter support and guidance.
Support the transition of work into ongoing L4 support processes and models.
Support Scrum teams by contributing to solution design through QA validation.
Contribute in the identification of opportunities to streamline transition processes and strengthen long‑term support capabilities.
Engage in troubleshooting efforts for Tax & Regulatory client cases, providing resolution and guidance.

Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience.
Experience supporting SAP environments in LATAM or Brazil‑specific tax and regulatory contexts.
Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes).
Experience working with SAP support processes, AMS, L4, or product development teams.
Background in transition management, knowledge transfer, or cross‑functional coordination preferred.
Experience with SAP configuration, functional analysis, or technical troubleshooting.
Experience working in Agile/Scrum environments is a plus.
Bilingual Portuguese/English (written and conversational).

Product Delivery Transition Analyst – SAP

Key skills