Service Engineer – Analytical Instruments

Role Overview

• Performs installations, repairs, and maintenance tasks on laboratory equipment and instruments following a varied set of procedures
• Inspects, tests, and adjusts malfunctioning components and parts
• Calibrates laboratory equipment to ensure safe and accurate operations, in line with standards and specifications
• Documents and reports calibration activities, repairs and product failures
• Provides technical support and training to customers on operational or maintenance aspects of equipment
• Serves as customer contact on equipment and instruments related problems
• Travels to customer site to provided services (installations, maintenance or calibrations)
• Adapts equipment and technology to serve user needs
• Provides technical support to customers related to instrumentation
• Document and report all repairs and product failures
• Provide equipment and improvements recommendations
• Help with the development of preventative maintenance procedures, IQ, OQ and PQ for the division
• Executes sequence of testing and calibration program for instruments and equipment according to blueprints, schematics, technical manuals, standards operating procedures and other specifications
• Diagnoses equipment failures (breakdowns) and repairs per manufacturers guidelines
• Performs preventative and corrective maintenance of test apparatus and peripheral equipment
• Confers with clients, group leader, and other technical workers to assist with equipment installation, maintenance, and repairs techniques
• Analyzes and converts test data, using mathematical formulas, and reports results and proposed modifications
• Sets up test equipment and conducts tests on instruments and equipment
• Disassembles and reassembles instruments and equipment, using hand tools, and inspects instruments and equipment for defects
• Sketches plans for developing jigs, fixtures, instruments, and related nonstandard apparatus
• Modifies performance and operation of component parts to specifications, using test equipment and precision instruments
• Conducts tests and inspections of products, services, or processes to evaluate quality or performance
• Consults with clients on a regular basis regarding usage, placement and potential future needs of the equipment
• Recommends corrective actions to the customer when needed
• Trains customer on how to use the equipment
• Maintains technical skills through ongoing manufacturer’s certification and continuing education
• Performs other duties as assigned

Requirements

• Bachelor’s/ Associate’s degree in Electronics, Instrumentation or Chemistry preferred
• 3 years related technical experience required
• Experience in preventive maintenance, IQ/OQ/PV, troubleshooting, repair, and calibration to analytical instruments; HPLC, GC, Spectrophotometer, electronic, and mechanical equipment
• Knowledge of machines and tools, including their designs, uses, repair and maintenance
• Analytical skills – Understands the implications of new information for both current and future problem-solving and decision-making
• Fully bilingual preferred

Benefits

• medical, dental, and vision coverage
• wellness programs
• health savings and flexible spending accounts
• a 401(k) plan with company match
• an employee stock purchase program
• 11 paid holidays
• accrue 18 PTO days annually
• eligible for volunteer time off
• 6 weeks of 100% paid parental leave