Sales & Operations Manager – Commercial Supply & Install

Role Overview

• Qualify inbound commercial leads (taking the qualification baton from our Lead Nurturing team)
• Conduct discovery calls with commercial buyers (facility managers, property managers, small business owners)
• Build quotes in our CRM and present them on online or phone calls with confidence
• Handle objections, close deals, on the call
• Maintain a structured follow-up cadence on every qualified lead — no lead drops
• Coordinate site assessments with our certified installer network across Australia
• Book installation dates with installers and customers; manage scheduling conflicts
• Ensure every project moves cleanly from "quote accepted" → "site assessment" → "installation booked" → "installation complete" → "invoice paid"
• Be the single point of contact for the customer throughout the project lifecycle
• Resolve issues between customer and installer when they arise; escalate to leadership only when needed
• Maintain relationships with our certified installer network (current installers across major AU cities)
• Identify gaps in installer coverage and flag to leadership
• Quality-check installer performance via customer feedback post-install
• Onboarding support for new installers as the network grows

Requirements

• Minimum 2 years closing experience in B2B or high-ticket B2C sales — you must demonstrate that you have CLOSED deals, not just qualified or set appointments
• Proven track record in deals at $3k – $20k USD ticket sizes
• Comfortable on online and phone calls with Australian business buyers — clear English, confident accent, professional presentation
• Has owned a personal sales quota in a previous role (not team-shared)
• Experience with project coordination or operations alongside sales (logistics, scheduling, multi-party coordination)
• Technical Skills (Non-negotiable)
• CRM mastery — Zoho CRM preferred; HubSpot or Salesforce experience accepted. We will assess your CRM competence in the interview.
• AI-forward mindset — actively uses ChatGPT, Claude, or similar in daily work. Can articulate specific examples of how you've used AI to improve your sales or admin workflow.
• Comfortable in adopting new technologies
• Self-sufficient with troubleshooting tools — does not need IT handholding
• Soft Skills
• High accountability — you do what you say you'll do, when you said you'd do it
• Strong written communication — can summarize a complex project status in 3 bullet points
• Resourceful — when blocked, finds a way forward rather than waiting for direction
• Comfortable challenging the status quo respectfully
• Direct communicator — Australian-style frankness (no fluff, no flattery)
• Nice-to-Haves
• Experience in construction, trades, flooring, or building products industries
• Has built or led a small sales team previously (this role will grow into team leadership)
• Familiarity with quoting software, invoicing tools, or basic ERP systems

Tech Stack

• ERP