Manage company software systems and ensure platforms remain updated and operational
Oversee scheduling, invoicing, workforce coordination, and daily operations
Ensure technicians accurately enter information and follow procedures
Resolve system and operational issues before escalating to management
Research AI tools and process improvements to support business growth and efficiency
Maintain operational reports, dashboards, and internal documentation
Coordinate communication between technicians, staff, and management
Monitor workflows and identify opportunities to improve productivity and organization
Perform other duties related to the position as assigned

Proficient level of English (written and spoken)
Excellent interpersonal and communication skills, allowing for effective collaboration with clients, colleagues, and teammates
Previous experience as a Business Development Assistant, Operations Assistant, or in similar professional roles
Strong sense of ownership and accountability
Highly responsible, proactive, dependable, and detail-oriented
Strong research, critical thinking, and problem-solving skills
Experience with software, digital tools, and technology systems
Experience in the HVAC industry is a major plus for this role
Comfortable managing multiple tasks and platforms simultaneously
Strong responsibility, follow-through, and organizational skills
Ability to manage multiple tasks in a fast-paced environment
Ability to quickly learn new systems, software, and workflows
Proficiency with Microsoft Office (Word, Excel , Outlook), and standard business tools (email, spreadsheets, document management)
Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident approach
Positive attitude and the ability to learn and adapt quickly
Ability to understand and follow established processes accurately with minimal supervision
Ability to work U.S. Eastern Time (New York) business hours and adapt to business needs
Interested in long-term career opportunities
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet

Business Development Assistant – Operations, Technology

Key skills