Key skills
CRMCommunicationRemote WorkSales
About this role
Role Overview
- Receive inbound calls from customers seeking information about health insurance options
- Conduct needs-based consultations to recommend and enroll customers into appropriate plans/ACA plans
- Quote, present, overcome objections, and close sales with confidence and professionalism
- Make outbound sales calls as part of sales campaigns
- Accurately document all customer interactions and enrollments in the CRM system
- Provide exceptional customer experience with a strong focus on customer satisfaction and first-call resolution
- Meet or exceed assigned monthly and annual sales and quality assurance (QA) performance metrics
- Participate in QA feedback sessions and continuous improvement coaching
Requirements
- Active Resident Life & Health Insurance License (required at time of hire)
- High School Diploma or GED (required)
- Ability to sell ACA/Under-65 health insurance products
- Strong verbal communication and active listening skills
- Comfort working in a high-volume inside sales environment
- Ability to navigate multiple systems simultaneously
Benefits
- Full medical, dental, vision, and wellness benefits
- Allstate-provided equipment for remote work
- On-the-job paid training
- Incentive plan available upon meeting monthly sales goals
- All leads provided – no cold prospecting required