Own the telephony infrastructure across global support operations
Work at the intersection of product, engineering, and vendor management
Optimize routing, reduce costs, and drive channel strategy across multiple markets
Manage relationships with voice and communications providers
Shape the telephony product roadmap
Translate complex operational requirements into scalable technical solutions

3–5 years of experience in product management or technical program management; background in contact center technology, voice/telephony, or customer operations is a plus but not required — strong systems thinking and the ability to ramp up quickly in a new domain matter more.
Technical proficiency: comfortable reading API documentation, understanding routing logic, IVR trees, telecom billing models, and integration patterns; able to translate stakeholder requirements into clear technical specifications.
Cost analysis and data skills: solid SQL for ad-hoc analysis, experience building cost models and business cases using unit economics.
Vendor management: proven track record of conducting commercial negotiations with telecom or SaaS providers in English, managing SLAs, and onboarding new vendors.
Cross-functional collaboration: experience coordinating across engineering, Ops/CX, legal, and finance; able to manage multiple workstreams in parallel.
Product delivery: able to own a product roadmap, write PRDs, prioritize based on cost and impact, and drive execution to outcomes alongside engineering teams.

Flexible schedules and opportunity to work remotely
Ambitious and supportive team who love what they do, appreciate each other, and grow together
Internal programs for adaptation and training, development of soft skills, and leadership abilities
Partial compensation for participating in external training and conferences
Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world
Corporate prices on hotels and travel services
MyTime Day Off
an extra non-working day without loss of compensation

Technical Product Manager – Telephony, Communications

Key skills