Collections Analytics and Strategy Manager

Role Overview

• Define the global collections strategy in partnership with the Senior Manager, setting priorities, recovery targets, and market-level initiatives.
• Translate business goals into actionable collection strategies for each market (LatAm, ZA, PH).
• Build and maintain the global collections playbook, ensuring consistency and best practices across regions.
• Identify expansion opportunities and support new market readiness from a collections strategy standpoint.
• Design, launch, and manage A/B tests and controlled experiments across collection channels, messaging, and treatment strategies.
• Define hypotheses, success metrics, and minimum detectable effects for each experiment.
• Analyze test results and make data-backed recommendations on whether to roll out, iterate, or discontinue an initiative.
• Own the end-to-end measurement framework for collections initiatives — from baseline to post-launch impact.
• Develop and maintain KPIs, recovery rate tracking, and portfolio health indicators across all markets.

Requirements

• Mandatory: SQL (advanced), Python, Hex (or equivalent BI/notebook tools).
• Mandatory: solid foundation in statistics and quantitative methods — hypothesis testing, regression analysis, confidence intervals, and experimental design applied to business problems.
• Mandatory: hands-on experience with A/B testing methodologies, experimentation frameworks, and interpreting statistical significance in a business context.
• Experience with predictive modeling or propensity scoring techniques (logistic regression, decision trees, or equivalent).
• Proficiency in translating data and statistical findings into strategic narratives and executive-level recommendations.
• Familiarity with API integrations and connecting to external data sources.
• Desirable but Not Essential
• Knowledge of collections, credit risk, or lending operations.
• Experience with agency management, vendor scorecards, or procurement analytics.
• Familiarity with machine learning or statistical modeling for propensity scoring.
• Experience in Fintech, financial services, or similarly data-driven industries.
• Specific Knowledge
• Experience in Data Science, Strategy, Business Intelligence, Analytics, or Collections Operations roles.
• Strong understanding of portfolio management, delinquency tracking, and recovery strategies.
• Ability to independently scope, execute, and communicate strategic projects with minimal supervision.

Tech Stack

• Python
• SQL

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members.
• Life insurance.
• Phone finance, Headphone, home office equipment and wellness perks.
• 30 days of Christmas bonus.
• 20 days paid Vacation.
• 50% Vacation premium.
• 13% Saving funds.
• $2,000 MXN monthly grocery coupons.
• $2,000 USD annual Co-working Travel perk.
• $2,000 USD annual Professional Development perk.