Key skills
Open SourceCommunicationCustomer SuccessSales
About this role
Role Overview
- lead a team of consultants delivering open source database solutions
- oversee delivery process and ensure SOW accuracy
- create and implement standardized processes and best practices
- serve as escalation point for customer issues
- help Sales, Marketing, and Customer Success teams land new business
- monitor and report on team metrics and KPIs
Requirements
- 5+ years leading remote consulting teams
- strong relationships with customers and other leaders
- established track record of driving change and attracting, motivating, coaching, and retaining top talent
- ability to manage globally distributed teams
- strong business acumen
- adept at resolving customer escalations
- excellent written and verbal communication skills
Tech Stack
- Open Source
Benefits
- flexible work hours
- various paid time off programs
- all your equipment for your remote office
- funds for career development (external training, certifications, conferences)
- ongoing connectivity allowances
- opportunity to participate in our equity incentive plan
- The Percona Adventure Team
- Work-from-Anywhere
- FlowDays
- FryDays
- overall flexibility
- PAVE volunteering program
- Women Transforming Technology