Provide end-user desktop troubleshooting and support for a diverse range of devices and systems.
Manage office PC, laptop, network, and peripheral troubleshooting, ensuring minimal downtime.
Utilize ticket management software to track and resolve support issues efficiently.
Operate and support video-teleconference equipment for meetings.
Ensure compliance with HIPAA/HITECH regulations when handling sensitive data.
Offer direct, in-person technical support to executive-level clients and administrators.
Manage and prioritize support calls for optimal service delivery.
Train and guide team members on technical support best practices.

78 Months
Technical experience in end-user desktop troubleshooting and support.
78 Months
Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
72 Months
Experience with ticket management software and related procedures (e,g, ITSM Service Now)
72 Months
Experience supporting, troubleshooting, and operating video-teleconference equipment.
72 Months
Experience with the Microsoft Suite of products as well as Desktop O/S.
48 Months
Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
48 Months
Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)
48 Months
Experience in a customer service related support position providing direct, in
person technical support to Executive level clients/customers and administrators
48 Months
Experience managing and prioritizing support calls
24 Months
Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom)

Senior Desktop Support Specialist – HIPAA/HITECH Compliance

Key skills