Own and manage Microsoft Teams services including Chat, Meetings, Channels, Apps, and Integrations
Design, configure, and support Teams Phone, Calling Plans, Direct Routing, and Operator Connect
Act as Tier‑3 escalation for complex Microsoft Teams incidents, outages, and performance issues
Perform deep troubleshooting using Teams admin tools, logs, and service diagnostics
Define and enforce Teams governance standards (policies, lifecycle management, access controls)
Implement and maintain Teams policies for meetings, messaging, voice, and external federation
Partner with Security & Compliance teams for audits, access reviews, and risk mitigation
Automate Teams administration and reporting using PowerShell and Microsoft Graph API
Support and enable Copilot for Microsoft Teams and AI‑assisted collaboration scenarios
Create and maintain runbooks, SOPs, and architecture documentation aligned with ITSM practices
Mentor junior engineers and provide technical guidance on Teams best practices.
Communicate clearly with stakeholders, leadership, and end users during incidents and changes

Bachelor's or master's degree in Computer Science, Engineering, or strong hands-on experience
5+ years hands‑on experience managing Microsoft 365 at enterprise scale
Expertise in: Teams policies (meeting, messaging, voice, federation)
Teams Phone, Calling Plans, Direct Routing, Operator Connect
Teams troubleshooting and service health analysis
Proficiency in PowerShell scripting and Microsoft Graph API
Solid understanding of Microsoft 365 identity, security, and compliance concepts
Experience working within ITSM frameworks (Incident, Problem, Change Management)
Strong analytical and problem‑solving skills for complex platform issues
Ability to produce high‑quality technical documentation
Excellent written and verbal communication skills
Ability to work independently and collaborate across multiple technical teams
Experience mentoring or guiding junior engineers.

Senior M365 Engineer

Key skills