Key skills
ITSMPowerShellAILeadershipMentoringCommunicationCollaboration
About this role
Role Overview
- Lead the architecture, design, and operational strategy for the Microsoft 365 Productivity Suite
- Own platform standards across Exchange Online, SharePoint, OneDrive, Teams collaboration features, Copilot, Loop, Planner, and related services
- Act as the final escalation point for complex cross‑workload M365 issues
- Drive roadmap planning aligned with Microsoft releases and organizational priorities
- Define and enforce Microsoft 365 governance, lifecycle management, and information architecture
- Partner with Security & Compliance teams to ensure adherence to regulatory, audit, and data protection requirements
- Design scalable models for collaboration, content management, and knowledge sharing
- Lead adoption and change initiatives to maximize end‑user productivity and experience
- Lead deployment and optimization of Microsoft Copilot for M365 and AI‑assisted productivity workflows
- Identify high‑value use cases for Copilot, Loop, Power Automate, and cross‑app integrations
- Drive automation using PowerShell, Microsoft Graph, and Power Platform to reduce operational friction
- Establish mature ITSM‑aligned operational models, including incident, problem, and change processes
- Build and maintain runbooks, SOPs, architecture diagrams, and operational playbooks
- Monitor platform health, performance, and reliability, driving continuous improvement
- Provide technical leadership and mentorship to senior and junior engineers
- Act as the primary technical advisor to leadership on M365 productivity capabilities
- Communicate platform risks, opportunities, and decisions clearly to business and IT stakeholders
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or strong hands-on experience
- 8+ years of overall IT experience
- 7+ years hands‑on experience managing Microsoft 365 at enterprise scale
- Exposure in a Technical Lead role within M365 or Modern Workplace platforms
- Expert‑level knowledge of Microsoft 365 Productivity workloads and designing enterprise‑scale M365 architectures
- Deep experience with: Exchange Online, SharePoint Online & OneDrive, Teams, Microsoft Copilot, Loop, Planner, and productivity apps
- Strong proficiency in PowerShell scripting and Microsoft Graph API
- Hands‑on experience with Power Platform (Power Automate, Power Apps)
- Strong understanding of identity, security, information governance, and compliance
- Ability to translate business needs into scalable technical solutions
- Excellent written and verbal communication skills
- Strong leadership, mentoring, and influencing abilities
- Ability to operate independently in complex, ambiguous environments.
Tech Stack
- ITSM
Benefits
- Vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Hospitalization / health cover
- National pension scheme retirement savings
- Flexi Basket benefits
- Tuition reimbursement, life insurance, EAP – and more!