Review, analyze and resolve customer application enquiries using sound engineering principles, ensuring compliance with business standards, procedures and delivery requirements
Provide technical support across the full Grid Automation portfolio, including Digital Control Systems, Substation Automation, Protection systems, RTUs, network management and OT cybersecurity solutions
Support Sales and Commercial teams in defining optimal technical solutions, product positioning, customer presentations and technical negotiations
Contribute to and complete formal technical tenders in line with customer specifications and business requirements
Deliver customer training on application, configuration and operation of Grid Automation solutions
Participate in customer meetings, site visits, seminars, conferences and industry events as required

Degree in Electrical, Electronic or Telecommunications Engineering, or Computer Science
Proven experience in a customer-facing engineering role
Strong and deep understanding of Power Systems fundamentals is essential
Solid knowledge of Protection & Control principles and Substation Automation systems
Experience with IEC 61850-based Substation Automation solutions (highly desirable)
Understanding of RTUs, HMI systems, network protocols and OT environments
Cybersecurity experience in OT environments (preferred)
Ability to analyze complex technical applications and produce clear technical reports
Commercial awareness and ability to work effectively with Sales teams and customers
Willingness to travel domestically and internationally within the SEU region
MANDATORY: Italian and English (business fluent)
Highly valued: Spanish, Portuguese, or Balkan languages (Serbian, Croatian, Romanian, etc.)

Senior Technical Applications Engineer – Grid Automation

Key skills