Schedule patient appointments for financial assistance.
Check-in patients upon arrival and ensure all required documentation is available for processing while covering onsite.
Answer incoming calls, respond to voicemails, and provide guidance on next steps.
Assist patients by providing requested documents and materials.
Meet productivity and quality expectations.
Utilize multiple systems and databases to gather, track, and report patient information.
Communicate updates to Eligibility Specialists on scheduling and patient workflow.
Process incoming and outgoing mail.
Complete special projects, as assigned.

High school diploma or GED
Proficiency in English and Spanish
6 months + of experience in a customer service role.
Strong interpersonal and communication skills.
Ability to explain complex information clearly and empathetically.
Ability to handle a heavy call volume.
Work collaboratively in a team environment.
Capability to work in a fast-paced environment with changing priorities and patient needs.
Travel: 10%

Comprehensive benefits: medical, dental, vision, HSA and FSA accounts
Short-term and long-term disability insurance
Accident insurance
Hospital indemnity insurance
Critical illness insurance
Life insurance
Supplemental insurance
Spouse and dependent life insurance
Pet insurance
Legal insurance
401(k) with company match
Company HSA contributions
Access to certified financial planners
17 days PTO for full-time colleagues with increases based on tenure
9 paid holidays
40 hours of paid volunteer time each year through our Heart & Soul program.
Premium LinkedIn Learning access and our SOAR development program
Free Calm Premium subscription for meditation, stress relief, and sleep support
Access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources.
Employee discounts: Perk Spot, discounted cell-phone plans through Previ, and home/auto insurance discounts
A collaborative, mission-driven culture built on teamwork, empathy, and growth.

Eligibility Service Coordinator, Bilingual Required

Key skills