Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed
Recognizes and documents any potential fraud and abuse situations.
May provide one on one guidance to new hires upon completion of initial training
Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed
Compiles data and generates reports for operations areas on quality performance
Identifies areas of weakness and communicates recommendations on changes and improvements to training materials
Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes
Assists with training documentation and development of new processes and procedures
Remains current with all guidelines, work instructions, etc

Required Education: High School Diploma OR equivalent
Required Work Experience: One (1) year of related claims processing, customer service, auditing, training, analysis, or operations experience
Required Software and tools: Microsoft Office
Required Skills and Abilities: Good analytical, customer service, and organization skills.
Basic business math proficiency.
Able to document problems and assist in their resolution.
Able to document processes and identify areas for improvement.
Effective written and verbal communication skills.
Strong business math proficiency.
Strong written and verbal communication skills.

401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave – the longer you work here, the more you earn
Nine paid holidays
On-site cafeterias and fitness centers in major locations
Wellness programs and healthy lifestyle premium discount
Tuition assistance
Service recognition
Incentive Plan
Merit Plan
Continuing education funds for additional certifications and certification renewal

Quality Assurance Analyst

Key skills