General: Collaborating seamlessly with team members to provide comprehensive support in triaging and managing requests
Displaying swift responsiveness to inquiries, consistently meeting deadlines, and fostering harmonious cooperation across various departments and individuals within the Firm
Effectively managing workflow fluctuations with minimal supervision
Overseeing the Intake process, prioritizing and coordinating work for timely completion
Answering process related questions and helping troubleshoot timekeeper issues related to areas of expertise and responsibility
Liaising with and directing requests to other Firm support resources as necessary to ensure efficient and appropriate utilization of resources
Maintaining accurate updates in the workflow system to track and monitor requests
Providing reliable backup support in the Resource Centre
Continuously enhancing job knowledge and technical skills through active team participation
Proactively sharing knowledge, information, and mentorship with stakeholders and team members to foster a positive and collaborative environment
Performing quality control of own work, seeking clarification when necessary, and reviewing work of others
Providing support to lawyers in specific practice groups as required in order to maintain the Firm’s legal support services ensuring continuous legal operations and client satisfaction
Other duties as assigned
Operational and Clerical Support: Collaborating with Resource Centre clients to process timekeeper expenses through creation of expense reports in accordance with guidelines set forth by the Firm
Submitting and processing vendor/third party cheques and invoices on behalf of timekeepers in the Firm’s system
Performing administrative support such as printing, scanning, faxing, photocopying, archiving, saving/renaming documents to the Firm’s Document Management System, creating binders, copying to CD/USB keys, data base entry and uploading/downloading from internet or data rooms
Working with Records Management to create, maintain and store client files in accordance with the Firm policies and guidelines
Documents (Basic): Drafting, editing, basic formatting, and revising correspondence, memoranda, large transaction documents, reports, forms, labels, etc.
Proofreading documents and checking for appropriate formatting, spelling, grammar and clarity
Preparing basic court documents
Lawyer and Client Support: Collaborating with Resource Centre clients to assist with organization of travel bookings and prepare travel itineraries in accordance with preferences, including reserving air, lodging, ground transportation, and meal reservations
Updating contact names and addresses in the client database on a regular basis
Supporting various practice groups with legal documents in accordance with the requirements set by the practice group
Maintaining in-depth knowledge of legal terminology, court rules and procedures as well as medical terminology where applicable
Requirements
Post-secondary diploma in Legal Assistant, Executive Assistant or Administrative Assistant program
1-3 years relevant experience required, preferably in legal or another professional services environment
Intermediate proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint)
Learns and maintains a solid understanding of Firm operational policies, process knowledge and firm-specific technology
Possesses strong word processing, spelling, proofreading and editing skills
Works effectively with other team members and demonstrates tact, respect, and professionalism in all interactions
Provides a high level of service to colleagues and clients (on a limited basis / as required by specific support requests)
Assesses priorities and performs duties in a highly organized manner; demonstrates strong time management and multi-tasking skills and works well under pressure to meet important deadlines
Actively listens to understand client and colleague needs; asks questions to clarify expectations, seeks to fully understand situations, issues, and concerns
Responsive to client and colleague requests, providing updates on progress of requests; identifies and communicates obstacles to achieving desired results, in a timely manner
Tech Stack
Swift
Benefits
Outstanding benefits from day one, including insurance premiums paid by the Firm
Wellness and technology reimbursements
Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday
A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback
Strong community involvement and a commitment to equity, diversity and inclusion
A collaborative, cohesive culture that connects lawyers and business teams through collective purpose