ServiceNow Developer – CMDB, Now Assist AI – Senior

Role Overview

• Develop, configure and maintain applications and solutions on the ServiceNow platform using JavaScript, HTML and platform best practices;
• Configure and customize ServiceNow components, including Business Rules, UI Policies, Client Scripts, Data Policies, Workflows, Flow Designer and Service Catalog;
• Implement and manage ITSM processes such as Incident Management, Request Management, Change Management and Problem Management;
• Administer and evolve the CMDB, including configuration classes, relationships, asset discovery and data integrity;
• Develop REST/SOAP integrations, APIs, custom endpoints and integrations with corporate systems and external platforms;
• Create and enhance portals, workspaces, user interfaces and self-service solutions using Service Portal, UI Builder and Virtual Agent;
• Implement automations, task routing, approval flows and operational process improvements;
• Work on security, governance, access control and platform compliance initiatives;
• Develop dashboards, reports, operational metrics, performance indicators and data certification processes;
• Work with integrations and solutions involving AWS, Salesforce, Active Directory, Ansible, Tangoe and other enterprise platforms;
• Produce technical documentation, execute unit and regression tests, support acceptance testing and production deployments;
• Translate business requirements into technical solutions and collaborate with agile teams and stakeholders to deliver ServiceNow solutions;
• Other routine responsibilities in the area.

Requirements

• Hands-on experience developing on ServiceNow across multiple modules;
• Strong knowledge of CMDB, App Engine Studio and Service Portal;
• Familiarity with Now Assist and Customer Service Delivery (CSD);
• Proficiency in JavaScript, Glide API and REST/SOAP integrations;
• Experience working in Agile/SCRUM teams;
• Experience with ITSM, HRSD, ITOM, Discovery, Service Mapping and Now Assist;
• Strong knowledge of ServiceNow administration and configuration management;
• Ability to translate complex business requirements into technical solutions;
• Experience with integration technologies and API development;
• Required: Bachelor's degree (completed higher education);
• Nice-to-haves: Certified System Administrator (CSA);
• Certified Application Developer (CAD);
• Certified Implementation Specialist (CIS)
• ITSM, HRSD or CSM;
• Now Assist certification;
• Certified Technical Architect (CTA);
• Micro-certifications such as Flow Designer, Virtual Agent or Performance Analytics;
• Language: Advanced spoken English (there will be an interview stage in this language).

Tech Stack

• Ansible
• AWS
• ITSM
• JavaScript
• ServiceNow
• SOAP

Benefits

• Medical insurance for employees and dependents with national coverage (Bradesco or Unimed);
• Dental insurance with national coverage;
• Meal Voucher or Food Voucher (employee’s choice);
• Childcare assistance;
• Life insurance for employees and dependents;
• Gympass for employees and dependents;
• Employee Assistance Program (EAP) offering Financial Assistance, Legal Assistance, Social Assistance and Psychological Support (24/7);
• Discounts and preferential rates with universities (Mackenzie, SENAC, FIA, FIAP and BBS Business School) and language schools (CNA, Cultura Inglesa, Wizard, CCAA, Indeed);
• Discounts on fee packages and preferential banking rates with Itaú and Bradesco;
• Payroll-deductible loan option, with repayments deducted directly from the employee’s salary;
• Reimbursement program for certain external certifications;
• Training: access to a training and development platform with online and in-person courses covering soft skills, technologies and domains across more than 15,000 topics;
• Service anniversary awards recognizing employee commitment and loyalty (3, 5 and 10 years and every 5 years thereafter);
• Employee referral bonus for each successful hire;
• Fit4life
• program to encourage physical activity for employees, with scheduled online functional training sessions;
• International opportunities: depending on your skills and business needs, you may be eligible to apply for positions abroad (within and outside Latin America);
• And more.