Mid-level Networking Engineer

Role Overview

• Advocate for the customer's interests within AT&T, ensuring a smooth and effortless experience.
• Manage escalations within AT&T for unresolved issues until full resolution.
• Analyze trends, diagnose root causes of issues, and make recommendations aligned with key business opportunities.
• Create customer engagement action plans ("SERVE") for operational improvements.
• Work with the customer to resolve all issues related to mobility services.
• Serve as the liaison between the customer and AT&T's cross-functional teams to ensure a positive experience.

Requirements

• Minimum of four (4+) years of experience and knowledge in networking: LAN / WAN / WLAN / DHCP / DNS
• Strong network troubleshooting skills
• Ability to use multiple incident management systems
• Proficiency in MS Office
• Team player with a positive attitude
• Highly motivated, proactive, able to work with minimal supervision, and capable of handling critical situations
• Ability to work under pressure for extended periods
• Organized with strong multitasking skills
• Preferred: CCNA (R&S) certification is desirable but not required

Tech Stack

• DNS

Benefits

• Availability to work 24x7 shifts.
• Advocate for the customer's interests within AT&T, ensuring a smooth and effortless experience.
• Manage escalations within AT&T for unresolved issues until full resolution.
• Analyze trends, diagnose root causes of issues, and make recommendations aligned with key business opportunities.
• Create customer engagement action plans ("SERVE") for operational improvements.
• Work with the customer to resolve all issues related to mobility services.
• Serve as the liaison between the customer and AT&T's cross-functional teams to ensure a positive experience.