Research Coordinator I, Patient Operations

Role Overview

• Serve as the primary point of contact for potential participants in translational research studies, managing inquiries from newly identified participants referred by the Patient Recruitment team.
• Coordinate and manage participant enrollment for translational studies, with the opportunity to support enrollment efforts for other study types as needed.
• Serve as a compassionate and empathetic touchpoint for patients, embodying Sanguine’s mission to bridge the gap between researchers and patients and accelerate research efforts.
• Maintain a thorough understanding of the study protocol, safety guidelines, and ensure compliance with Standard Operating Procedures (SOPs).
• Perform independent research for each assigned study and/or diagnosis to gain a deeper understanding of the condition and any study-specific criteria.
• Create Salesforce reports to identify potential study participants.
• Review database and medical record information to identify potentially eligible study participants.
• Prepare and initiate database surveys to assess the interest and eligibility of potential participants for research studies.
• Introduce study objectives to potential participants, conduct thorough eligibility screenings, and collect and document critical medical and study-related information accurately and promptly.
• Administer and collect required study documents and initiate medical record retrieval in collaboration with the medical record team.
• Review medical records, input lab results, and compile research data to ensure eligibility and quality across a range of studies.
• Maintain a high standard of professionalism, resolving issues efficiently while delivering an outstanding customer service experience to patients.
• Collaborate with the Project Management and Recruitment teams to ensure participant enrollment is on track and meets required study deadlines.
• Take on additional responsibilities as assigned.
• Coordinate and schedule study visits in alignment with protocol requirements, staff availability, and logistical constraints, ensuring timely and accurate booking.
• Use logistics/dispatch software to assign and manage appointments for mobile health staff, ensuring all visit details are accurate and schedules and routes are executed effectively.
• Manage outbound communications (calls, texts, emails) to schedule, confirm, and reschedule visits, while delivering pre-appointment instructions and relevant information.
• Serve as the primary point of contact for participants before, during, and after appointments, providing clear communication and support throughout the process.
• Coordinate closely with patients, study coordinators, and field operations to handle scheduling changes, maintain up-to-date participant profiles, and support seamless visit execution.
• Monitor daily/weekly schedules and key operational metrics, resolve issues proactively, and contribute to workflow improvements and cross-functional projects while delivering a high-quality patient experience.
• Take on additional responsibilities as assigned.

Requirements

• Bachelor's Degree in a life science or other related field.
• 1-2 years of working experience in a project management/operations coordinator role.
• Embrace Sanguine’s mission to seamlessly connect donors to researchers with a patient-friendly attitude.
• Proficient in general software tools, including Microsoft Office and Google Workspace, with the ability to quickly learn and troubleshoot new systems.
• Effective multitasker who thrives in a fast-paced, dynamic environment.
• Highly organized, detail-oriented, and meticulous in managing tasks.
• Exceptional customer service, verbal, and written communication skills.
• Personable, engaging, and adept at critical thinking.
• Bilingual (Spanish)
• Experience working on clinical or translational research studies.
• Experience working with patients in a HIPAA regulated environment.
• Experience with software tools Technology Experiences
• General computer skills are required.
• Experience working with Salesforce.com.

Tech Stack

• SFDC