About this role

Develop and implement a customized success plan for each client
Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed
Act as the primary point of contact for clients, fostering long-term relationships
Collaborate with clients to maximize the value of their Success Points
Support client teams by coordinating access to premium education content
Conduct onboarding sessions for clients
Gather and understand feedback and data to improve outcomes

Excellent communication skills, fluent in English (verbal and written)
Proven experience as a Senior Customer Success or Account Manager or related role within a SaaS or software company
Demonstrated ability to build and maintain strategic client relationships
Strong understanding of customer success planning, KPI tracking, and action planning
Proficiency in project management and an ability to multitask across various client needs
Familiarity with ERP, SaaS and financial processes is considered an advantage

culture built on trust and accountability
Flexible Leave Paid Time Off policy
remote working opportunities
Global Wellbeing Days
commitment to sustainability with initiatives such as Environmental, Social, and Governance strategy and Act4Good programme
safe and inclusive working environment supported by Employee Resource Groups

Senior Customer Success Manager

Key skills