Analyze, design, and document opportunities to improve client processes using the ServiceNow platform
Create functional designs, process flows, and user stories, gathering stakeholder feedback to shape solution architecture and delivery
Evaluate Service Management processes, identify gaps, and develop ServiceNow‑based solutions that enhance efficiency and automation
Translate diverse business requirements into scalable, technically sound ServiceNow configurations and customizations
Clearly document and communicate insights, requirements, and solution plans to cross‑functional teams and client stakeholders
Collaborate closely with clients, technical teams, and project leadership to ensure alignment throughout the implementation lifecycle
Stay current on ServiceNow releases, platform enhancements, and industry best practices, recommending improvements that drive value
Serve as a subject matter expert in ServiceNow and Enterprise Service Management
Design, configure, and develop ServiceNow applications, modules, and custom components
Configure workflows, UI policies, business rules, and other platform features to meet client requirements
Implement enhancement requests, including UI changes, system property updates, foundation data adjustments, and workflow modifications
Perform ServiceNow upgrades, installations, and platform maintenance activities

Bachelor’s degree in Information Technology, MIS, Computer Science, or a related field
ITIL 4 Foundation Certification (or higher)
ServiceNow Certified System Administrator (CSA)
2–4 years of experience delivering IT integration, consulting, or technology services
Minimum of 3 years of hands‑on ServiceNow experience
At least 2 years of experience working in a large enterprise or professional services environment
Experience completing at least one full‑cycle ServiceNow implementation from initiation through deployment
Strong verbal and written communication skills, including client‑facing presentations and documentation
Highly self‑motivated, organized, and able to prioritize tasks in fast‑paced settings
Experience delivering IT consulting solutions involving strategy, process, technology, and infrastructure components

ServiceNow Technical Consultant

Key skills