AI Learning Delivery and Program Lead – Manager

Role Overview

• Support the delivery of AI learning programs, helping to launch, run, track and sustain learning across the firm.
• Build and evolve our learning framework, partnering with the business to update as new learning is developed.
• Coordinate learning measurement and reporting (e.g., completion, participation, engagement) and contribute to clear updates for leaders.
• Help maintain approaches for session recordings and end-to-end tracking so learning activity can be consistently monitored.
• Support the upkeep of key learning channels and platforms (e.g., Growth Centre, SharePoint, Viva Engage) so content is easy to access and navigate.
• Maintain a current view of AI learning content and help ensure materials are kept up to date and appropriately managed, both from a firmwide and LoS specific view.
• Build and maintain the AI learning catalogue and calendar, aligned to business priorities and capability needs.
• Support the operational coordination of skills assessments and related learning reporting, working with relevant teams as needed.
• Working with the business to coordinate the AI Learning Desktop Review, including gathering inputs and tracking follow-ups.
• Support learning content governance activities (e.g., review cadence, approvals, version control) to help keep learning aligned to tools, policies and risk expectations.

Requirements

• Demonstrated experience coordinating delivery and operations for learning programs (digital and/or facilitated), ideally within AI, technology, transformation or enterprise capability programs.
• Strong delivery and operational planning capability, able to manage timelines, dependencies, risks and follow-ups across multiple workstreams.
• Confidence working in a complex, matrix environment with senior stakeholders and subject matter experts to coordinate inputs and keep delivery moving.
• Strong collaboration skills, able to build trusted relationships across Learning, Learning Operations, Insights & Data, Risk/Compliance, Technology and Line of Service stakeholders.
• Adaptable and comfortable working at pace, adjusting plans and processes as AI tools, policies and firm priorities evolve.
• Clear communication skills, with the ability to translate requirements into practical actions, progress updates and learner-friendly guidance.
• Strong attention to detail and quality, with an ability to create repeatable processes (e.g., tracking, approvals, version control) that support consistent delivery.
• A data-informed mindset, able to work with reporting to monitor progress, surface insights and support continuous improvement.
• Interest in AI and emerging technologies (deep technical expertise not required), with comfort working across enterprise platforms and learning channels.

Benefits

• Flexibility means trusting you to choose when, where, and how you work—balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance
• including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.