Supervise and support a team of up to 6 Personal Agents.
Fill open Personal Agent positions in collaboration with UCP’s Recruitment Department.
Train newly hired Personal Agents and implement on-going training and development.
Manage schedules and approve payroll and expenses for your team members.
Support excellent performance by communicating expectations, retraining to address any employee challenges, and completing performance evaluations.
Act as a resource for your team by proactively evaluating the needs of the customers on their caseloads and problem-solving when necessary.
Support your team in achieving their professional development goals.
Improve the overall quality of services delivered by reviewing, editing, and approving ISPs (Individual Support Plans) and other types of documentation.
Review incident reports, recommend follow-up, and support APS (Adult Protective Services) referrals, if necessary.
Solicit and respond to customer feedback.
Connect with external resources to better serve the customers we support at UCP Mentors’ brokerage.
Support a minimal caseload or provide coverage for an absent Personal Agent, assisting customers to navigate the support services system.
Requirements
Bachelor’s degree in social services or closely related field and at least 2 years of work experience in developmental disabilities, social services, mental health or a related field; or an Associate’s degree in social services or closely related field and at least 3 years of work experience in developmental disabilities, social services, mental health or a related field; or a high school diploma/GED and at least 5 years of work experience in developmental disabilities, social services, mental health or related field.
At least 1 year of experience working as a Personal Agent or Case Manager for people who experience intellectual and/or developmental disabilities.
At least 2 years of demonstrated experience supervising and leading other employees, preferably in the non-profit industry.
Must be able to drive on the job, which means that you are at least 18 years old, have a current driver’s license, a reliable personal vehicle, at least two years of driving experience, auto insurance, and a clean driving record.
Must be able to pass a reference check and criminal history background check.
Demonstrated commitment to customer self-determination and personalized support.
Demonstrated ability to prioritize, meet deadlines, and manage multiple projects in a fast-paced environment.
Demonstrated ability to identify and resolve problems in a timely manner.
Demonstrated written and verbal ability to communicate effectively and in a professional manner with a wide constituency.
Preferred qualification is fluency in a second language including ASL. ** **
Benefits
Great medical, vision, prescription, and alternative care coverage (including massage therapy and naturopathy) for employee, spouse/domestic partner, and children.
Dental insurance available at your own cost.
4 weeks of paid time off, rising to 5 weeks after 5 years of service at UCP.
11 paid holidays off per year.
Paid eight-week sabbatical after ten years of service.
401k retirement plan with up to 4% employer match.
Mileage reimbursement.
Company cellphone.
Fun, casual work environment, with lots of opportunities for advancement and growth, at one of the top-ranked non-profits in Oregon.