Key skills
Cyber SecurityCommunication
About this role
Role Overview
- Manage the clinician's diary and scheduling using Heidi software
- Organise clinical workflows and ensure a smooth patient journey from referral to review
- Prepare appointment scripts, templates, and briefing notes for consultations
- Monitor outstanding tasks to prevent patient abandonment and ensure continuity of care
- Uphold strict confidentiality and cybersecurity practices when handling sensitive client data
- Liaise with external stakeholders (referrers, allied health, insurers) professionally
- Support regulatory compliance and documentation with relevant health practitioner authorities
- Proactively identify and resolve operational issues before they escalate
Requirements
- Mental health background preferred; psychologist, nurse, or allied health professional
- Highly organised with exceptional attention to detail and ability to manage competing priorities
- Emotionally resilient, able to work with sensitive case materials professionally and objectively
- Cybersecurity-conscious with strong discretion in handling confidential data
- Excellent written and verbal communication skills in English
- Proactive and solutions-oriented; able to work independently with minimal direction
- Experience in executive support, medical administration, or clinical coordination
- Familiarity with Heidi or similar clinical scheduling software is an advantage
Tech Stack
- Cyber Security