Provide first-level customer support via email, phone and ticketing system, ensuring responsive and professional communication.
Diagnose and resolve functional incidents and basic technical issues related to the software platform.
Accurately document requests, troubleshooting steps and resolutions, while ensuring regular follow-up on tickets.
Escalate complex cases to Level 2 Support or Engineering, contribute to continuous process improvements, and ensure adherence to SLAs, KPIs and customer satisfaction objectives.

Excellent command of French, both written and spoken, essential for assisting and advising a customer base located in France.
Significant experience in B2B customer support, technical assistance or helpdesk services.
Knowledge of fleet management, mobility or telematics sectors will be particularly appreciated.
Strong service orientation and goal-driven mindset, comfortable tracking KPIs and meeting processing time targets.
Excellent interpersonal skills and a strong preference for phone-based customer interactions.

Software Customer Support Representative, Level 1 – French-speaking

Key skills