Drive high-impact O2C consulting engagements across commercial affiliates and regions
Act as the primary advisor for regions, affiliates, and senior stakeholders
Drive innovation by engaging affiliates to enhance all enablers
Serve as the face of the Value Stream toward regions and affiliates
Develop market-oriented O2C consulting packages, business cases, and implementation roadmaps
Leverage Customer & Process Insights to monitor performance and recommend improvements
Contribute to the O2C Value Stream Committee to support portfolio prioritization

Master's degree in Business Administration, Information Technology, or related field
10+ years of consulting and healthcare experience
Minimum of 5 years in Commercial Operations, Supply Chain, or Business Process Management
In-depth understanding of O2C business operations
Excellent written and verbal communication skills
Experience in managing complex projects using agile project management and change management methodologies

Lead Customer Success Manager, Order-to-Cash

Key skills