Monitor that payment methods work properly, escalate issues to respective providers and teams
Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each
Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method
Review and create backup/contingency and emergency plans
Create monitoring guidelines and procedures for monitoring and support teams
Report daily and weekly payments activities and issues to the Head of Operations
Assist with the integration of new payment providers/methods
Suggest product/flow improvements (e.g. validation fields, placeholders on forms)
Handle requests from customer support
Test new payment methods integrations/deployments
Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics

2+ years as a billing/payments manager/specialist in online payments
Confident in dealing with numbers and processing of financial/transactional information
Advanced Excel and other MS Office software user
Good understanding of online payments technical integrations, funnels, flows
Experience in written and oral communication with foreign customers or partners
Deep understanding of payment and transactional systems and services
Upper-Intermediate English proficiency
Experience with the iGaming industry will be a plus

Health & Wellness Focus
Global Medical Coverage
Growth Opportunities
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
Performance-Driven Rewards
Dynamic Work Environment

Payment Operations Manager

Key skills